Refund policy

While we hope you love everything you get from us, we know sometimes an item just doesn't work out. Happiness is number one around here and we're happy to offer a flexible return policy! 

  • Returns on unworn, unwashed items with tags still attached are accepted within 14 days of receipt of item. If you miss that deadline by a few days - no worries. We understand! 

  • If we smell perfume, smoke, see pet hair/ see any visible blemishes, or can tell the item has been worn, it will be returned to you at your cost.  

  • Returns are eligible for store credit or original payment method.  We are unable to accommodate exchanges for any purchases at this time.

To start a return, you can contact us at barrusco.creativedesign@gmail.com. Please note that returns will need to be sent to the following address: 639 N 600 E Smithfield, Utah  84335

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at barrusco.creativedesign@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.  Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at barrusco.creativedesign@gmail.com.